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SHIPPING & RETURNS
Shipping Policy
SHIPPING: Domestic shipments ship via FedEx or USPS Priority; APO/FPO and military boxes ship via USPS Priority. Domestic orders shipped via FedEx or USPS Priority have a delivery time of 5-10 business days. There is NO OPTION for Hoofly to relay specific messages or instructions to the parcel carrier once a package has shipped.
If your order exceeds $75 before shipping charges are applied and your shipping address is in the 50 United States (does not include U.S. territories), we will ship your package for free. This will be the default shipping method on such orders. If you choose to pay for shipping on an order over $50 shipped in the 50 United States by selecting the $10 shipping option during the checkout process, it will not be delivered any faster and we cannot refund your money.
Domestic orders ship from zip code 02186. Refunds of shipping cannot be made once a package has shipped via the selected shipment method.
International orders ship via UPS. Please be advised that if you are ordering product to be delivered outside of the USA, you will incur a duty from your respective country. Duty fees vary by country and Hoofly will include an estimate of duty fees in your shipping costs so that, in most cases, you will owe nothing when the package does arrive. Our rates are provided directly by UPS.
If actual international shipping costs and duty fees exceed our stated international charges, we will contact the buyer. The buyer may pay the additional shipping/duty via Paypal or cancel the order for a refund. If no response is received from the buyer within 5 days, we will cancel and refund the order.
International orders that are returned to us because the customer did not retrieve the package will be refunded for the amount remaining after the original shipping charges and the return shipping charges are deducted.
Please visit http://www.ups.com/content/us/en/shipping/time/service/index.html for descriptions of UPS shipment method options.
Return & Exchange Policy
**Disregard return instructions on packing list, we no longer require a return authorization. We want you to be completely satisfied with your new Hoofly purchase. If you are not satisfied with your purchase and you would like to make a return for a refund, please follow the directions on the Return Form that came with your purchase. Please understand we can only accept returns on merchandise purchased from our online store. All items purchased on sale are final and non-refundable. We'll email you once we've received and processed your return. Please allow 2 weeks from the time you mail your order for your return to be processed.
We do not accept international returns, including Canada.
**We do not accept Exchanges.
**There are no refunds for Clearance merchandise.
For convenience, the Return Form is located in the box with your purchase along with the Packing List. It contains the full instructions and is to be completed and included with your return.
Customer service can be reached via email sales@hooflybrand.com
Thank you!